Newsweek ranks Empower Retirement among ‘America’s Best Companies for Customer Service’
Magazine recognizes the personal factor in business success
GREENWOOD VILLAGE, Colo., Dec. 3, 2018 — Empower Retirement, the nation’s second-largest retirement plan provider,1 has been recognized by Newsweek for its customer service among retirement planning companies.
In Newsweek’s inaugural list of “America’s Best Companies for Customer Services 2019,” Empower Retirement is in the top three ranked companies with which to save for retirement by U.S. customers who have used the services, made purchases or gathered information about services in the past three years.
In collaboration with analytics firm Statista, Newsweek selected the companies based on an independent survey from a sample of more than 20,000 U.S. customers, who were asked whether they would recommend brands to friends or family. According to Statista, they also were asked to assess brands in the following areas: quality of communications, technical competence and range of services, customer focus, and accessibility. A total of 132,954 of customer evaluations were collected.
“At Empower, we are very focused on the customer experience,” said Edmund Murphy III, President of Empower Retirement. “We’re excited that our customers view us a company that works on quality communication and technical advances that make doing business with us a little easier and a little friendlier. We’ve built our company with the goal of providing the best customer service and it’s great that Newsweek has taken time to highlight the importance of the personal factor in business.”
Newsweek collected and analyzed data across 141 retail categories. The final list recognizes the top three brands in each category and is published on the magazine’s website.2 It also will be published in the next print edition of the magazine.
About Empower Retirement
Headquartered in metro Denver, Empower Retirement administers approximately $570 billion3 in assets for 8.7 million4 retirement plan participants, as of Sept. 30, 2018.3 It is the nation’s second-largest retirement plan record keeper by total participants (Pensions & Investments, April 2018). Empower serves all segments of the employer-sponsored retirement plan market: government 457 plans, small, midsize, and large corporate 401(k) clients, non-profit 403(b) entities, private-label recordkeeping clients and Individual Retirement Account customers. For more information, please visit www.Empower-retirement.com.
Stephen Gawlik — 303-737-0899 (office), 617-417-4408 (cell)
Monica Mendoza — 303.737.2626 (office), 719-373-2460 (cell)
To learn more about how we’re empowering plan sponsors and their participants to be more engaged in their retirement plans than ever before, call us at 800-719-9914.
1 Information refers to all retirement business of Great-West Life & Annuity Insurance Company and its subsidiaries and affiliates, including Great-West Life & Annuity Insurance Company of New York, marketed under the Empower Retirement brand. Ranking based on total participant accounts as of April 2018. Source: Pensions & Investments, April 2018.
2 You are now being redirected. Empower Retirement, its parent company and/or any of its subsidiaries have not reviewed or approved the material on the additional website provided and are not responsible for the content and/or updates with respect to the material.
3 As of Sept. 30, 2018. Information refers to the business of Great-West Life & Annuity Insurance Company and its subsidiaries, including Great-West Life & Annuity Insurance Company of New York. Of the total assets under administration (AUA), $570 represents the AUA of GWL&A of NY. AUA do not reflect the financial stability or strength of a company. GWL&A assets total $60.9B and liabilities total $58.9B. GWL&A of NY assets total $58.9B and liabilities total $2.2B.
4 As of Sept. 30, 2018. Information refers to all retirement business of Great-West Life & Annuity Insurance Company and its subsidiaries and affiliates, including Great-West Life & Annuity Insurance Company of New York, marketed under the Empower Retirement brand.
Great-West Financial®, Empower Retirement and Great-West Investments™ are the marketing names of Great-West Life & Annuity Insurance Company, Corporate Headquarters: Greenwood Village, CO; Great-West Life & Annuity Insurance Company of New York, Home Office: New York, NY, and their subsidiaries and affiliates, including registered investment advisers Advised Assets Group, LLC and Great-West Capital Management, LLC. AM 680243 1118